A small number of users have reported that Map360 will open and display the Start Page, but they are unable to open or create a new project as the screen is unresponsive. Sometimes the program crashes or sometimes has to be closed by the user.
Following is a list of steps to follow to troubleshoot the issue:
1. Ensure that all Windows updates are installed and perform a restart and test if Map360 will now open.
2. (This may require assistance from your IT staff) Open Windows "Device manager" and check the make and model of your PC Graphics Card under "Display Adapters." Then visit the manufacturer of the Graphics Card and download the most current driver for your device.
AMD Drivers (see also this special note: Issues with AMD Third Party Programs )
Ensure that you restart the PC after updating the driver. Test if Map360 will now open.
3. Install the most current CLM from this page, restart the PC and test if Map360 will now open
4. If all else fails let us help. Start a Conversation with the support team by picking the Orange button in the bottom of this page:
James Johnston
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